Last updated: November 2026

1. Submitting an Item

You may submit details and photographs of your item through our Sell With Us form.

Submitting an item does not guarantee that Elani will accept it for consignment.

We may consider factors including:

• brand and model;
• condition;
• authenticity;
• current resale demand;
• expected selling price;
• accessories and documentation;
• age and seasonality; and
• suitability for the Elani collection.

We may decline any item at our discretion.

2. Your Ownership of the Item

By consigning an item, you confirm that:

• you are the legal owner of the item or have full authority to sell it;
• the item is not stolen;
• the item is not subject to finance, a security interest or another person’s ownership claim;
• the information you provide is accurate to the best of your knowledge; and
• you have disclosed any significant repairs, alterations, damage or authenticity concerns known to you.

You must notify us immediately if any of this information changes.

3. Receiving and Inspecting Your Item

An initial assessment based on photographs is provisional.

Final acceptance takes place only after we physically receive and inspect the item.

We may assess:

• materials;
• construction;
• stitching;
• hardware;
• serial or date markings where applicable;
• condition;
• measurements;
• accessories and documentation; and
• other relevant authentication indicators.

The physical assessment may result in a different condition grade, suggested selling price or decision from the initial photographic assessment.

4. Authentication

All accepted items are subject to our authenticity review.

Where appropriate, we may use an independent or technology-assisted authentication service.

We reserve the right to decline any item where we are unable to satisfy ourselves regarding its authenticity.

If an item is declined following inspection or authentication, arrangements will be made for its return.

Any authentication or return charges payable by you must be clearly agreed with you before they are incurred.

5. Counterfeit or Unlawfully Obtained Items

Elani does not knowingly sell counterfeit, stolen or unlawfully obtained goods.

If we have reasonable concerns regarding an item’s authenticity or ownership, we may suspend the consignment while the matter is reviewed.

We may request supporting information such as proof of purchase, identification or other ownership documentation.

6. Agreed Selling Price

Before listing your item, we will agree an appropriate selling price or pricing range with you.

Our recommended price may take into account:

• condition;
• current resale value;
• recent market activity;
• desirability;
• accessories;
• colour and specification; and
• comparable items.

Elani may run ordinary promotional activity provided the final selling price remains within any pricing authority agreed with you.

Any reduction outside the agreed range requires your approval.

8. Listing and Marketing

Once accepted, Elani may:

• photograph the item;
• edit photographs for presentation;
• write or edit product descriptions;
• advertise the item on our website;
• promote it through social media, email or advertising;
• display it at our collection or viewing location; and
• otherwise market it for the purpose of securing a sale.

You grant Elani permission to use photographs and information relating to the consigned item for these purposes.

9. Offers From Customers

Where an item is eligible for our Submit an Offer service, we may receive offers below the listed price.

We will only accept an offer where it falls within pricing authority you have already given us.

Offers outside that authority will require your approval before acceptance.

10. Ownership During Consignment

You remain the owner of the item while it is held on consignment and before a completed sale.

You authorise Elani to market the item and complete a sale to a customer on your behalf in accordance with these terms.

Once a valid customer sale has completed, ownership may pass to the customer in accordance with the sale.

11. Consignment Period

The standard Elani consignment period is 90 days, beginning from the date we confirm that your item has been accepted for consignment.

During this period, Elani will photograph, list, market and offer the item for sale through our chosen sales channels.

If an item remains unsold near the end of the consignment period, we may contact you to discuss:

• continuing the consignment;
• adjusting the selling price; or
• returning the item to you.

We will not make a material reduction outside any pricing authority previously agreed with you without your approval.

12. Withdrawing Your Item

If you wish to withdraw an unsold item before the end of the consignment period, please contact us.

You will be responsible for insured return delivery and any third-party authentication or other costs that were specifically approved by you and already incurred in connection with the item.

An item cannot be withdrawn after a customer purchase or accepted offer has become binding.

13. When a Sale Becomes Final

For consignment purposes, an item is not treated as finally sold immediately when a customer places an order.

A sale becomes final once:

• the customer’s payment has successfully cleared;
• the customer’s applicable cancellation and return rights have expired;
• no return request is pending;
• no chargeback, payment dispute or fraud review is outstanding; and
• Elani has no other reasonable basis to believe that the transaction may be reversed.

If a customer validly returns an item before the sale becomes final, no consignor payout will become due and, provided the item remains suitable for resale, it may be relisted.

15. Returned Purchases

If a customer lawfully returns an item before your payout has become due, the sale will be treated as cancelled and the item may be relisted.

If a payout has exceptionally already been made before a transaction is subsequently reversed due to fraud, a chargeback or another valid reversal, we will contact you to resolve the matter fairly in accordance with the circumstances and applicable law.

16. Care of Your Item

We will take reasonable care of items while they are in our possession.

We will not exclude or limit liability where doing so would be unlawful, including liability resulting from our failure to exercise reasonable care.

Normal ageing or deterioration inherent in an item’s existing materials and condition is not the same as damage caused by Eliana Luxury.

17. Sending Your Item to Us

Where you arrange delivery to Elani, you are responsible for packaging the item securely and using an appropriately tracked and insured delivery method.

Responsibility for the item remains with you until it has been safely delivered to and received by Elani unless we expressly agree otherwise.

Where we provide a shipping arrangement, any different allocation of responsibility will be explained before shipment.

18. Returning an Unsold Item

Where an item is returned to you, it will be sent to the address confirmed by you.

You are responsible for checking that your contact and delivery details are accurate.

Return delivery charges will be confirmed before dispatch where applicable.

19. Condition Changes

If an item’s condition changes while it is listed — for example because of material ageing or another issue that becomes apparent — we may temporarily remove the listing and contact you before continuing with the sale.

20. Exclusivity

Consignments are exclusive to Elani during the agreed 90-day consignment period.

While an item is actively consigned with us, you must not sell, advertise for sale or consign the same item through another retailer, marketplace or third party.

This prevents an item being sold simultaneously through more than one channel.

21. Taxes

You are responsible for any personal tax obligations arising from proceeds you receive from selling your item.

Elani does not provide individual tax advice.

22. Personal Information

We use your personal information to administer the consignment, communicate with you, process payment and meet legal or regulatory requirements.

Further information is available in our Privacy Policy.

23. Ending a Consignment

We may terminate a consignment where:

• authenticity cannot be established;
• ownership information is inaccurate;
• the item materially differs from the information submitted;
• continuing the listing could expose us or our customers to legal, financial or reputational risk; or
• both parties agree to end the consignment.

Where appropriate, we will arrange the return of the item.

24. Changes to These Terms

The version of these terms agreed when your item is accepted will apply to that consignment unless we both agree otherwise.

25. Governing Law

These terms are governed by the laws applicable to Elani’s UK operations.

Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded.

26. Contact

For questions regarding your consignment, pricing, payout or withdrawal, please contact Elani using the contact details provided on our website.