Refund Policy

At Eliana Luxury, every piece is carefully selected and authenticated before it reaches you. If your purchase is eligible for a return, we are committed to making the refund process straightforward and transparent.

Refund Eligibility

Refunds are available for items that:

• —Are returned within 14 days of delivery.
• —Have received prior return approval from Eliana Luxury.
• —Are returned in their original condition.
• —Include all accessories, authenticity cards, dust bags, straps, tags (where applicable), and original packaging supplied with the order.

Items showing signs of additional wear, damage, alterations, or missing components may not qualify for a refund.

How Refunds Work

Once your returned item arrives, our team will inspect it to confirm it meets our return requirements. If approved:

• —Your refund will be issued to your original payment method.
• —Refunds are typically issued within 5–10 business days after inspection.
• —Your bank or payment provider may take additional time to reflect the refund in your account.
• —You will receive a confirmation email once your refund has been processed.

Shipping Costs

• —Original shipping charges are non-refundable, unless the return is due to an incorrect or damaged item.
• —Return shipping costs are the responsibility of the customer unless we have made an error with your order.

International Refunds

We welcome eligible returns from international customers. For international returns:

• —Return approval is required before shipping.
• —Returns should be sent using a fully insured and trackable courier service.
• —Customs duties, taxes, and import fees associated with the return remain the responsibility of the sender.
• —Refunds will be processed after the returned item has successfully completed our inspection.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Please include:

• —Your order number
• —Clear photographs of the item
• —Images of the packaging (where applicable)

We will work quickly to resolve the issue.

Items that Are not eligible for discretionary returns & refunds

The following items are not eligible for discretionary returns and refunds except where a return or refund is required under applicable consumer law.

• —Final Sale items.
• —Items returned outside the 14-day return period.
• —Items that have been worn, altered, damaged after delivery, or returned without original components.