Last updated: November 2026

1. Our Products

Elani specialises in authenticated pre-owned luxury fashion and accessories.

Unless expressly stated otherwise, items are pre-owned and may show signs of previous use. We carefully inspect our pieces and aim to describe their condition accurately, including significant wear, marks, alterations or imperfections that we identify.

Variations consistent with an item’s age, previous use and stated condition should be expected when purchasing pre-owned goods.

Please review all photographs, descriptions, measurements and condition information before purchasing.

2. Authenticity

We take authenticity seriously.

Items are assessed through our internal inspection process and, where appropriate, selected pieces may also undergo independent or technology-assisted authentication.

Where an independent authentication certificate accompanies an item, this will be stated on the product listing.

Our own Elani inspection or authenticity documentation does not represent affiliation with, endorsement by or certification from the original designer brand.

3. Product Images and Descriptions

We make reasonable efforts to ensure that photographs and product descriptions accurately represent each item.

Colours may appear slightly different depending on screen settings, lighting and photography.

Measurements are approximate unless expressly stated otherwise.

Nothing in these terms affects your legal rights where an item is materially different from its description.

4. Prices

All prices are displayed in the currency shown on the website.

Applicable delivery charges, duties, taxes or other charges will be displayed at checkout where relevant.

Prices may change at any time, but changes will not affect orders that we have already accepted.

5. Placing an Order

Submitting an order does not automatically mean that we have accepted it.

An order is accepted when payment has been successfully processed and we confirm that the order will be fulfilled.

We reserve the right to decline or cancel an order where, for example:

• an item is no longer available;
• payment cannot be authorised;
• there is an obvious pricing or listing error;
• we reasonably suspect fraud or unauthorised payment activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

6. Submit an Offer

Certain items may allow customers to submit an offer.

Submitting an offer does not reserve the item and does not create a sale.

An offer becomes binding only once it has been accepted by Elani and the required payment has been successfully completed.

Until payment is completed, the item may remain available to other customers.

7. Payment

Orders are dispatched only after payment has been received and successfully processed.

Available payment methods are displayed at checkout.

Where a third-party payment or instalment provider is used, additional terms issued by that provider may apply.

8. Delivery

Delivery options and estimated delivery periods are shown at checkout and are explained further in our Shipping & Delivery Policy.

Please ensure that your delivery information is complete and accurate.

Risk in the item passes to you when the item is delivered to you or to a person you have identified to receive it on your behalf.

10. Return Shipping

Unless the item is faulty, materially misdescribed or we have agreed otherwise, the customer is responsible for the direct cost of returning the item.

Because our products can be high-value luxury goods, returns must be sent using an appropriately insured and trackable delivery service.

The customer remains responsible for the return parcel until it is safely received by Elani.

11. Condition of Returned Items

You may inspect an item in the same way that you reasonably would in a physical shop.

Items must not be used, worn for an extended period, damaged, altered, cleaned, repaired or otherwise handled beyond what is reasonably necessary to inspect them.

All accessories, authenticity documents, dust bags, boxes, tags and other items supplied with the purchase should be returned.

Where handling beyond what is reasonably necessary has reduced the value of the item, we may make a lawful deduction from the refund.

12. Refunds

Once a valid return has been received and assessed, refunds will be processed in accordance with applicable law and our Returns & Refunds Policy.

Where required, refunds will include the standard outbound delivery charge. Any additional amount paid for an upgraded or premium delivery service may not be refundable.

Refunds will normally be made to the original payment method unless otherwise agreed.

13. Faulty or Misdescribed Items

Your statutory consumer rights are separate from our 14-day return policy.

Nothing in these terms limits your rights where goods are faulty, materially misdescribed or otherwise fail to meet the requirements of applicable consumer law.

Please contact us as soon as possible if you believe there is a problem with an item.

14. Pre-Owned Condition

The fact that an item is pre-owned does not remove your statutory rights.

However, when considering the condition of a pre-owned item, its age, price, description, photographs and any wear or defects clearly disclosed before purchase are relevant.

A condition issue that was clearly disclosed before purchase will not normally constitute an undisclosed defect.

15. Intellectual Property and Brand Names

Designer names, trademarks and logos remain the property of their respective owners.

Elani is an independent luxury resale business and is not affiliated with or endorsed by the designer brands whose products we resell unless expressly stated.

16. Contact

If you have any questions regarding an order, cancellation or return, please contact Elani using the contact information provided on our website.

17. Governing Law

These terms are governed by the laws applicable to Elani’s UK operations.

Nothing in these terms removes any mandatory consumer rights available to you under applicable law.