Shipping & Delivery Policy

All orders are dispatched fully tracked and insured. Every item undergoes a final quality and authenticity check before dispatch.

Shipping Rates

• United Kingdom — Royal Mail Special Delivery / DPD Tracked: £9.95 | 2–5 Business Days
• Europe — DHL / UPS International Tracked: £39.95 | 3–6 Business Days
• United States — DHL / UPS International Tracked: £49.95 | 3–7 Business Days
• Canada — DHL / UPS International Tracked: £49.95 | 3–7 Business Days
• Australia & New Zealand — DHL / UPS International Tracked: £49.95 | 3–8 Business Days
• Rest of the World — DHL International Tracked: £59.95 | 3–10 Business Days

Order Processing

Processing takes 1–2 working days (Monday–Friday). Orders received before 1:00 pm (UK time) begin processing the same working day. Orders placed after 1:00 pm, on weekends, or on UK public holidays begin processing the next working day. You will receive a dispatch confirmation email with your tracking details.

Customs & Duties

International customers are responsible for any customs duties, import taxes, VAT, or handling fees charged by their destination country. UK deliveries are not subject to import duties. If an international order is refused or left unclaimed due to unpaid customs charges, any return or courier fees incurred may be deducted from the refund.

Collection by Appointment

Collection is available strictly by appointment from our secure collection point in North Lanarkshire, Scotland. The full collection address is provided once your order is confirmed and your appointment arranged. Contact us to arrange: clientservices@elianaluxury.com

Signature Requirement

All luxury items are shipped using a tracked service requiring a signature upon delivery. In some cases, identification may be requested before releasing high-value parcels.

Lost or Damaged Parcels

If your parcel arrives damaged: photograph the parcel before opening, retain all packaging, photograph the item and any damage, and contact us within 24–48 hours at clientservices@elianaluxury.com. We will work with the courier and insurer to investigate.

Delivery Delays

Delays may occasionally occur due to severe weather, customs inspections, industrial action, public holidays, or high seasonal demand. We are not liable for delays caused by third-party couriers or customs authorities.

Incorrect Address

Please ensure your shipping address is correct before completing your purchase. Additional shipping charges may apply if an order is returned due to an incorrect address provided by the customer.

Shipping enquiries: clientservices@elianaluxury.com