Returns Policy

14-Day Returns · Approval Required · Original Condition

We have 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, Proceed with a Self Service Return On The eligible orders you wish to return Or you can contact us at Clientservices@elianaluxury.com If you Face any issues with Starting a Return.

If your return is accepted or approved , instructions on how and where to send your package will be provided to you via email. We do not provide return label , Rather All Returns are solely your responsibility to provide the return label and ensure that the product is shipped back to us in same condition it was sent. We encourage you to use an insured shipping service for added protection to the product. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Clientservices@elianaluxury.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Clientservices@elianaluxury.com.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 14 days of the delivery date.
• Be in the same condition in which it was received.
• Include all original accessories, dust bags, authenticity cards, straps, tags (where applicable), and packaging.
• Show no signs of additional wear, damage, alterations, or misuse after delivery.

How to Request a Return

1. Select "Start a Return" in your account and follow the instructions, or contact us within 14 days of receiving your order.
2. Include your order number and reason for return.
3. We will provide return instructions and the return address.
4. Please do not send your item back until your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or an incorrect item was sent. We recommend using a fully insured and trackable service. Eliana Luxury cannot accept responsibility for items lost or damaged during return transit.

Inspection & Refunds

Once received, your return will undergo a quality and condition inspection. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Items marked as Final Sale.
• Products returned outside the 14-day return window.
• Items that have been worn, altered, damaged, or are missing original components.

International Returns

We accept eligible international returns within 14 days of delivery. Return shipping costs, customs duties, taxes, and import charges are the customer's responsibility unless the return is due to our error. Use a fully insured and trackable courier service and retain your proof of postage until your refund is confirmed.

Authenticity Assurance

Every piece sold by Eliana Luxury is carefully assessed before listing. This returns policy does not affect your statutory rights under UK law.

For assistance, contact our Client Care team: clientservices@elianaluxury.com